At its core, Trillium Coast ITS is an I.T. Managed Service Provider with over 15 years of experience. Originally a “break-fix” company, the demand for a pro-active and integrated support system became evident in the late 1990’s and we decided it was time to help our clients maintain a birds-eye perspective when it came to their technology and technology supported processes.
Moving to an MSP model has allowed us to offer our clients un-paralleled support, being engaged and having our thumb on the pulse of their infrastructure. The Managed Service model has saved our clients countless dollars throughout the years as we have been able to mitigate smaller system issues before they’ve become major critical occurrences.
Through the implementation of monitoring tools, life-cycle management and general technology consulting, we have forged long-standing and meaningful relationships with our clients.
Network/Server Management: Microsoft Certified Partner, Cisco CCNA & CCNP, CompTIA Network & Security+, over 20 years experience with SMB and Enterprise level networks and servers.
Email Hosting Services: Trillium Coast recommends Microsoft Office 365 for email, content management and file sharing services, however, we also own and manage several private servers which can facilitate email hosting if required. Should your organization currently being utilizing an on-premise solution such as Local Exchange, we can manage and/ or migrate this service to a hosted solution of your preference.
Document Management System: We recommend Office 365 + Sharepoint as it can be centrally managed along side email and other tools via the Office 365 Administration Portal and also synced to an on-premise server if required. Alternatively, we have deployed and can support a number of other document management solutions should there be a specific preference or client requirement.
Integrated HelpDesk: As part of our MSP offering, Trillium Coast offers access to HelpDesk support and ticketing 24/7 via telephone, web portal and direct email. We offer integration Remote Management tools and Remote Access tools which will be installed on all workstations allowing monitoring, management and access to support at all times.
PC/LAN Support: We believe in pro-active maintenance and management of systems. All servers, workstations and networked devices will be monitored 24/7 and a regular maintenance schedule will be followed to ensure efficient operation of all hardware and software. In addition, support via the HelpDesk or RMM are always available to staff.